Maximum Health

https://maximumhealth.us/

Effective Date: June 11, 2026 | Last Updated: June 11, 2026

1. Introduction

Welcome to Maximum Health (“Maximum Health,” “we,” “our,” or “us”). We are a private telehealth clinic headquartered in Houston, Texas, providing confidential, expert healthcare services — including men’s health, women’s health, sexual health, weight management, minor ailment treatment, health consultations, and medication refills — to patients across the United States.

We are committed to protecting your privacy and safeguarding the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and what rights you have regarding your data.

By accessing or using our website at https://maximumhealth.us/, booking an appointment, or receiving services from us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Identification Information

Full name, date of birth, and gender
Mailing address, email address, and phone number
Government-issued identification (where required for identity verification)
Insurance information (if applicable)

2.2 Protected Health Information (PHI)

Because we are a healthcare provider, we collect and process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This may include:

Medical history, diagnoses, symptoms, and chief complaints
Medication history and current prescriptions
Laboratory and diagnostic test results
Treatment plans and clinical notes from provider consultations
Information related to sexual health, weight management, or other conditions you discuss with our providers

2.3 Appointment and Communication Data

Appointment booking details and scheduling history (collected via our third-party platform, Carepatron)
Communications you send us via email, contact forms, or phone
Records of consultations and follow-up interactions

2.4 Technical and Usage Data

When you visit our website, we automatically collect certain technical information:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent, and navigation paths
Referral URLs (websites that linked you to ours)
Device identifiers and screen resolution
Cookies and similar tracking technologies (see Section 7 below)

2.5 Payment Information

We collect payment details necessary to process transactions. Credit and debit card information is processed by our secure, PCI-DSS-compliant third-party payment processors. We do not store your full card number on our systems.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Healthcare Services

To evaluate, diagnose, and treat health conditions
To create and maintain your medical records
To coordinate care with other providers when necessary and with your authorization
To send appointment reminders, follow-up instructions, and care recommendations
To fulfill prescription and medication refill requests

3.2 Business Operations

To schedule, manage, and confirm appointments
To process payments and generate receipts or invoices
To respond to your inquiries, questions, and feedback
To maintain the security and integrity of our systems
To comply with legal, regulatory, and professional obligations

3.3 Website and Service Improvement

To analyze how visitors use our website and identify areas for improvement
To troubleshoot technical issues and optimize site performance
To personalize your experience on our website

3.4 Marketing and Communications

To send you health tips, service updates, or promotional offers, only where you have given your consent
You may opt out of marketing emails at any time by clicking ‘Unsubscribe’ in any email or contacting us at info@maximumhealth.us

4. HIPAA Compliance and Protected Health Information

As a healthcare provider, Maximum Health is subject to the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain a comprehensive HIPAA compliance program that includes:

Designating a Privacy Officer responsible for our HIPAA compliance program
Training all workforce members on HIPAA requirements
Implementing administrative, physical, and technical safeguards to protect PHI
Executing Business Associate Agreements (BAAs) with all third-party vendors who handle PHI on our behalf
Providing patients with a Notice of Privacy Practices (NPP) describing how we use and disclose PHI

Your PHI will only be used and disclosed as permitted or required by HIPAA, including for treatment, payment, and healthcare operations purposes, or with your written authorization for other uses. For a full description of your HIPAA rights and our privacy practices, please request our Notice of Privacy Practices by contacting us at info@maximumhealth.us.

5. Sharing and Disclosure of Your Information

We do not sell your personal information or PHI. We may share your information only in the following circumstances:

5.1 With Your Healthcare Team

We may share your health information with other licensed healthcare providers involved in your care, but only when necessary for your treatment and subject to applicable privacy laws.

5.2 With Service Providers and Business Associates

We work with trusted third-party vendors who help us operate our business. These include our appointment booking platform (Carepatron), payment processors, electronic health record systems, and IT/security vendors. All vendors who access PHI are required to sign a Business Associate Agreement (BAA) and are contractually obligated to protect your information.

5.3 As Required by Law

We may disclose information when required by federal, state, or local law, including:

Responses to court orders, subpoenas, or lawful government requests
Reporting of certain communicable diseases to public health authorities
Mandatory reporting of abuse, neglect, or domestic violence as required by law
Cooperation with law enforcement under specific legal circumstances

5.4 For Safety and Emergency Purposes

We may disclose information to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, as permitted under HIPAA.

5.5 With Your Consent

For any other disclosure not described above, we will obtain your explicit written authorization prior to sharing your information.

6. Data Security

We take the security of your personal and health information seriously. We implement industry-standard administrative, physical, and technical safeguards, including:

Encryption of data in transit using SSL/TLS protocols
Encryption of stored PHI and sensitive personal data
Role-based access controls limiting data access to authorized personnel only
Regular security risk assessments and vulnerability testing
Secure, HIPAA-compliant platforms for appointment booking and clinical records
Employee training on data security and confidentiality obligations
Incident response procedures to detect, contain, and notify affected individuals of any data breaches

Despite our best efforts, no method of electronic transmission or storage is 100% secure. In the event of a breach affecting your PHI or personal data, we will notify you in accordance with applicable federal and state law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. The types of cookies we use include:

Essential Cookies: Required for the website to function properly (e.g., session management, security).
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics or similar tools).
Preference Cookies: Remember your settings and preferences to personalize your experience.
Marketing Cookies: May be used to deliver relevant content or measure the effectiveness of our communications (only used with your consent).

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website. For more details, please see the cookie consent notice displayed when you first visit our site.

8. Third-Party Links and Services

Our website may contain links to third-party websites or embed third-party services, including our appointment booking platform at book.carepatron.com. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third party you interact with. We are not responsible for the privacy practices or content of external sites.

9. Data Retention

We retain your personal information and medical records for as long as necessary to:

Provide ongoing healthcare services and maintain accurate medical records
Comply with applicable federal and state laws governing medical record retention (typically a minimum of 7 years for adults, and until age 21 for minors in many states)
Resolve disputes, enforce agreements, and fulfill legal obligations

When your information is no longer required, we will securely destroy or anonymize it in accordance with our data retention policies and applicable law.

10. Your Rights

10.1 HIPAA Rights (for PHI)

As a patient, you have the following rights regarding your Protected Health Information under HIPAA:

Right to Access: Request a copy of your medical records and PHI held by us.
Right to Amend: Request corrections to inaccurate or incomplete information in your records.
Right to an Accounting of Disclosures: Obtain a list of certain disclosures we have made of your PHI.
Right to Restrict: Request limitations on certain uses and disclosures of your PHI.
Right to Confidential Communications: Request that we communicate with you through alternative means or at alternative locations.
Right to a Notice of Privacy Practices: Receive a paper or electronic copy of our full Notice of Privacy Practices.

10.2 General Privacy Rights

Depending on your state of residence, you may also have the following rights:

Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to applicable exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of your personal information (we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within the timeframe required by applicable law (typically 30 days).

11. Children’s Privacy

Our services are not directed to individuals under the age of 18 without appropriate parental or guardian consent. We do not knowingly collect personal information from minors without parental authorization. If a parent or guardian believes their child’s information has been submitted to us without consent, please contact us immediately at info@maximumhealth.us and we will promptly investigate and, if applicable, delete the information.

12. Telehealth-Specific Privacy Considerations

Maximum Health provides healthcare via telehealth (video and/or telephone consultations). By participating in a telehealth session, you acknowledge that:

Telehealth sessions may be conducted via secure, HIPAA-compliant platforms. Sessions are not recorded without your explicit consent.
You are responsible for ensuring the privacy of your own environment during telehealth consultations (e.g., using a private space, using headphones).
All clinical information exchanged during telehealth sessions is subject to the same confidentiality protections as in-person visits.
Technical limitations or interruptions (e.g., internet outages) are possible. In such cases, we will take reasonable steps to reschedule or continue care securely.

13. State-Specific Privacy Rights

Depending on your state of residence, additional privacy protections may apply. For example:

Texas residents are protected by the Texas Medical Privacy Act and other Texas health privacy statutes.
Patients in states with enhanced data privacy laws (such as California, Virginia, Colorado, or Connecticut) may have additional rights under those states’ consumer privacy legislation.

We honor applicable state-specific rights upon verified request. Please identify your state of residence when submitting a privacy rights request so we can respond appropriately.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or health information, please contact us:

Maximum Health

Houston, Texas 73301, United States

Email: info@maximumhealth.us

Phone: +1 (832) 772-2405

Website: https://maximumhealth.us/

We aim to respond to all privacy-related inquiries within 5 business days and to formally resolve requests within the timeframe required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.

This Privacy Policy was prepared for maximumhealth.us and is effective as of June 11, 2026.

Privacy Policy